Enterprise Case Management is intended for an integrated human services delivery system that expands service access to customers, improves customer satisfaction, mitigates fraud, and increases employee productivity. 

The solution is client centric and is capable of supporting the provision of coordinated and integrated services across several agencies and programs including but not limited to Human Services, Children and Family Services, Healthcare and Family Services, Mental Health Services, Alcohol and Drug Prevention, Employment and Social Services.

It facilitates the following information management by case workers, clinicians and other service providers for programs that:

• Provide treatment services for persons struggling to overcome alcoholism and substance abuse issues.  
• Focused on health maintenance and prevention strategies, including WIC, Early Intervention and Family Case Management.
  residential care facilities, in home support programs, day programs, and adaptive technology and therapy to persons with developmental disabilities.
  Family Community Resource Centers
• Childcare resource and referral agencies that administer childcare benefits, homeless prevention services employment and training services, and refugee and immigrant assistance. 
• Determine eligibility for social security disability or income benefits, administer vocational rehabilitation services at residential facilities, rehabilitation and education center.
• Provide Mental Health services for adults and children at psychiatric hospitals and  mental health clinics
• Temporary assistance for Needy Families (TANF) and other assistance payments, locations of offices for Women, Infant and Children, Early Intervention and Developmental Disabilities programs. 
• Improved the quality of life and preserve the independence of older adults at the Area Agencies on Aging and provide in-home care, adult day services, case management and related services to low-income older adults, assist low-income seniors with prescription drugs and property tax relief;  distributes federal Older Americans Act funds; case management, transportation, information and assistance, and caregiver services to senior citizens and prevent elder abuse and neglect, 
• Protect children who are reported to be abused or neglected; provide for the well-being of the children in the state’s care, foster appropriate and permanent families as quickly as possible for those children who cannot safely return home, and support early intervention and child abuse prevention activities. 
• Administer the state’s unemployment insurance, employment service and labor market information programs.  
• Responsible for providing health care coverage for more than adults and children who qualify for Medicaid, Family Care and Medicaid numerous waiver programs such as home-based health care[1].
• Provide Child Support Enforcement services to help ensure that children receive financial support from both parents.
• Administer the Low Income Home Energy Assistance and Home Weatherization Programs through partnerships with Community Action Agencies.
  

ABS provides technology to support online integrated customer applications and intake Information with:

• Rules engine technology that supports integrated Eligibility Screening and Determination.
• A web-based enterprise case management system that assigns unique client identifications and fosters electronic document management solutions and a “single view of the customer” with confidentiality safeguards. 
• Integrated and efficient Billing and Claiming.
• Efficient and customer friendly service delivery through call-centers. 

Additional Features of the system:

• User-friendly for customers, state employees and community-based providers.
• Accessible for customers and staff with disabilities  Flexibility to support frequent changes in programs and eligibility policy, including legislative mandate
• Scalability to handle user volume now and in the future  
• An ability to interface with  existing legacy information management systems
  Common user interface and processes for all agencies’ functionality; reduce training needs
• Single technology platform to minimize competition for IT resources
• Standard data definitions for more accurate reporting
• Secure, protected data transmission methods 

The system facilitates addressing the following issues:

• Customers have difficulties accessing information about programs, eligibility requirements and determinations, and the status of their applications. 
• Intervals from application to service delivery are in some cases lengthy.
• Required face-to-face office visits that involve travel to a specific, geographically assigned office during regular business hours.
• Legacy information technology systems are costly to maintain.
  Customers do not receive a single, unique identifier.